Customer Service

Terms and Conditions, Shipping information

  • How to order
  • How to pay
  • Order Cancellation
  • Return and Refund
  • Shipping and Delivery


  • Phone: 773-966-4579 (Mon~Fri, 9am~6pm CST)
  • Email :
  • Mailing address :
    PK Beauty Supply
    (attn: iMegaSale)
    P.O Box 436979
    Chicago, IL 60643

How to order

  • If you're a new customer, take a look at placing Your First Order ? See the below.
    Otherwise, just skip it.
  • The minimum order value is $3 for domestic order , $10 for foreign order. Your order need to reach to minimum order value. The extra handling fee may be included for the order under the minimum order value.
    (the minimum order value means the subtotal excluding coupons, gift wrap, shipping and tax on the "Checkout" page).

    Placing Your First Order
  • Find what you want to buy ! => If you already know what you want to buy, just type its name in any of the search boxes around the website. You also can use menu buttons to find an item.
  • Add it to your shopping cart ! => Just click the "Add to Cart" button on the item's product information page. The Shopping Cart is where you store items you intend to buy. You can always delete items from the Cart or update quantity if you change your mind.
  • More Items ? => Just click "Keep Shopping" button. When you've added everything you want to the Cart, click "View Cart" in the top right-hand corner of the page.
  • Want to finish shopping ? => Click "Check Out" button and then follow the directions to put in your information.
  • Order declined: Your order will be declined if your billing/shipping information does not match with the information on your credit card or your order required more information to continue and we did not receive that information.

How to pay

How do you want to pay for your order?

    Credit/Debit card:
  • You can pay with Visa, Mastercard, Discover credit/debit cards and Paypal.
  • We are confident about the transaction security we offer and back-up every purchase made online with a security guarantee.
  • Please make sure that your billing/shipping address and telephone number are all correct.
  • Otherwise, it will delay your order.

We also accept payment through PayPal. Please ask PayPal how to do it.

Money Order:
Pay to : PK Beauty Supply
Please send it to below address.
PK Beauty Supply
(ATTN: iMegaSale)
P.O Box 436979
Chicago, IL 60643

Wire Transfer:
Please contact us by email or phone call

  • The customer is responsible for any customs, fees or other additional charges that may be placed on the shipment.
  • If you live in Canada, you should expect the customs/border to add import duties, taxes, and fees that you will need to pay when the package is delivered.
  • If you make any charge-back or any payment claim, $25 will be charged.

Order Cancellation
You can cancel to place the order at any time before you click on the "Send Order" button at CHECKOUT page.
If you want to cancel your order after complete to place the order, contact us immediately via email at at or via phone at 773-256-9148 right away.
You can cancel your order before the order is in process. If the order is in process, the order is unable to be cancelled.
10% cancellation fee may be charged if your payment is already captured on process before the order is shipped out.

Return and Refund
You can return UNUSED and UNOPENED(with any seals and shrink-wrap intact) item(s) with your own cost within 10 days of delivery for a refund.

  • You must contact us to get a RMA number via email at or via phone at 773-256-9148 before returning the item(s).
    We reserve the right to refuse refunds to any package received without contacting us.
  • RMA number must be shown on the return package otherwise the return package may be refused to be recieved.
  • The returned item(s) must be in its original product packaging with any seals and shrink-wrap intact and no damage in transit.

You can send the return product(s) to the following address.
PK Beauty Supply
(ATTN: iMegaSale)
P.O Box 436979
Chicago, IL 60643
Product Return Conditions: We are unable to refund items that are open, used, damaged, defective or incorrect.
  • Hair : All such products must be returned in original package, unopened. It must be returned within 10 calendar days of the date you received the item.
  • Hair Care/Skin Care Products : All such products must be returned in original package, unopened. It must be returned within 10 calendar days of the date you received the item.
  • Electrical Products: All electrical products may be returned in original package, in original condition. It must be returned within 10 calendar days of the date you received the item. If your appliance is defective, it can be covered under the manufacturer's warranty. Please remind that you have to register your appliance with the manufacturer in order to get the warranty.
  • Magazines, Books : No returns will be accepted.
  • Clearance/Wholesale items: No returns will be accepted.

The shipping and handling cost that you paid are not refundable. Also 20% restocking fee for the amount price you paid for the item will be charged for all returns.
All returns due to any undeliverable reason will be charged the return cost and 20% restocking fee. * Undeliverable reason : Refuse, Non-claim, incorrect/insufficient address or etc.
All refund will be issued to the credit/debit card or Paypal account that was charged.

Shipping and Delivery

How long it will take?
We quickly dispatch your item, usually one day after you placed your order.
However the shipment may be delayed due to circumstances such as credit authorization, backordered item, insufficient or inaccurate information provided when placing the order and incomplete payment. not being available for signature upon delivery.
The delivery terms may be delayed due to the carrier's reason or not being available for signature upon delivery. (No time guaranteed delivery)

Your shipping cost will be calculated automatically by our system.
But If the total weight of your items is over limit, the shipping cost may not be calculated automatically and then we will contact you after recalculate the shipping cost.

Shipping Methods

1) US & US territories ; US 48 continental states, Alaska, Guam, Hawaii, Puerto Rico, and Virgin Island.
  • Standard (US only, 3-7 business days) : expected to be delivered within 3 ~ 7 business days
  • Express (US only, 1-2 business days) : expected to be delivered within 1 ~ 2 business days
  • Not available for P.O box
  • The packages will be delivered by USPS or UPS.
  • 2) US Military : APO/FPO/DPO address
  • APO/FPO/DPO (US Military only)
  • The packages will be delivered by USPS.
  • 3) Other countries outside the United States
  • International Standard (All countries except US) : expected to be delivered within 6 ~ 15 business days
  • The delivery terms depends on destinations and no time guaranteed delivery.
  • Any duties, taxes, and/or fees that be imposed by the rule/law of the destination country may be required by the carrier or the facility of the destination country. The buyer or shipment receiver is responsible for the charges.
  • Please be aware that we do not know import regulations of your country. Because every country has own restrictions & prohibitions for certain items or ingredients, this is your responsibility to figure out the restrictions before ordering items.
  • $$$ Please make sure that your shipping address is 100% right.
    Incorrect or insufficient shipping address may cause a package to be returned or an additional cost ($12) for the correction.
    You are responsible for charges incurred by the refusal or return of package by providing us wrong information.
    The charges include sending and returning shipping fees, taxes and duties, and carrier's processing fees.

    Got a Problem with a Delivery?
    If you are in the United States, double check your address and email us (
    We will let you know the tracking number for your package.

    If you are outside of the United States and did not receive your package 30 days after the shipment, email us for investigation.
    It will take 12~16 weeks to finish the investigation.
    We will issue a full refund for the price you paid after the investigation.

    APO/FPO Priority Mail: You've supposed to receive your package in 5~15 business days after shipment.
    If you do not receive your package 30 days after shipment, please email us.
    We will file a claim to the US Postal Service.
    It will take 8~16 weeks to have result and we will let you know the result by email.

    PK Beauty Supply
    P.O Box 436979, Chicago, IL 60643

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